We enjoyed our stay here, a pretty standard aloft experience if you’ve ever been to one. The outdoor tv and seating looked great but it was too cold to make use of. There are a couple street lamps in the self park area that are out, other than that I have no complaints. We would stay here again, close to all the attractions and an affordable rate! :)
Absolutely disappointed in the hotel staff. I was there for 3 days and 2 nights and a $90 charge was out on my card for “incidentals”. I was then told that would be used to pay for parking. Then they had to reverse $30 because they charged too much. Paying for parking in a hotel you’re paying for is insane in my opinion, at least without some sort of discount compared to a commuter. The staff is AWFUL. Absolutely pathetic. The worst hotel staff I have ever come across in terms of accommodating and friendliness. I would NEVER stay here again. The room was decent at best. The dispensers that housed shampoo and body wash were dirty and barely dispensed product. There is hardly any lighting in the room itself. The bed was comfortable, but if I’m paying what I payed to stay here that should be expected. I asked to speak to the hotel manger, but the parking manager and guest services manager would not allow that. I hope management sees this and speaks with all involved. I had an amazing trip, but the hotel was NOT a part of it.
This hotel is better than the reviews I read. I booked here for a work trip, since the other hotels were full. I was a little worried because of the horrible reviews about it not being clean. Either the other reviews are bs or they cleaned up. I didn't see any problems. The room is very clean. The towels and sheets are perfect. There are some minor issues. There is a desk in the room, but no light anywhere near the desk. It's pitch dark on that side of the room. Also, the breakfast and coffee area is pretty bad. No free anything for breakfast other than basic coffee. The coffee is terrible. The way they have it laid out, only one person can be trying to get and fill a coffee cup at a time. It's a very small limited area. So, it can potentially take several minutes of waiting just to get basic coffee (it's a big hotel). The breakfasts are all very expensive and again, only one person can order at a time. This hotel is in downtown and marketed towards working people. We can't spend 15 minutes getting coffee and another 15 just to get egg sandwich. $6 for a stale sad looking plain bagel is just not right. Another thing is that this hotel continues the trend of charging $4 for tiny bottles of water. I know it's becoming more common for hotels to do this, but some still don't. So it's worth mentioning. I wouldn't refuse to stay here again. It's fine. But they should really improve these minor things. They obviously spent lots of money building this nice looking building.
Very disappointed. Front reception staff are very inexperienced. They over charged me twice. A $75 (deposit) charge for my prepaid room became a permanent charge. Still fighting the charge with my credit card bank. Many phone calls to try to reach the manager on many different days and no one even answers the phone. Emails went unanswered. Hotel was very noisy in the rooms. Will not stay in an Aloft hotel anyway again. I'm a frequent business traveler, they lost my business.
We stayed here on a girl's trip, slept all the same room. The rooms wasn't what we expected. Security was not doing a great job , a man had followed us to our room. Food and bar looked great. But when check out time came, My friend debit card got charged twice for some odd reason at the front desk..... Great location though
Aloft Atlanta Downtown is a US Lodging based in Atlanta, Georgia. Aloft Atlanta Downtown is located at 300 Ted Turner Dr NW, Atlanta, GA 30308, USA.
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