I don't understand the bad reviews for this facility. Must have been different staff to the people I encountered. Great young guy (Brennan) who could not have been more helpful. The location was a bit tricky, but I got an upgrade to a better model car at no cost, and the service was quick, friendly and professional. Great experience.
After reading all of the reviews, I was apprehensive to use Sixt. However, they were open today (Labor Day) so I gave it a shot. I could not be more pleased with everything. Brennon was the person on duty and was a 5*. Polite, manners, went the extra mile on everything. We could not have had a better experience.
Absolutely worst car rental ever. Employees are haughty and condescending, text on their cellphones and take personal phone calls WHILE booking your rental! Booked a week in advance. Upon arrival, was told car was being "serviced" and would need to wait 30min for it to arrive. 30 minutes later, we were told to await ANOTHER 30 minutes for the car to be cleaned. I requested that we be given another car that WAS available, and was promptly told that because they were of a "higher class" that they could not be alternated. NOT MY PROBLEM if you don't have the car ready upon our arrival. Once finally ready, AN HOUR AND 15 MINUTES LATER, the car's key FOB would not work and the engine service light popped on. Fast forward a week later, return the car with a full tank we filled A BLOCK AWAY that the receiving employee VERIFIED, guess what? $56 fuel charge on my credit card 3 days after returning the car. F*#% these people
This is an awesome location if you live in midtown because you can walk there. We had super friendly service and the prices were great. There was a great selection of cars and they were all well maintained. If you are driving here, parking is limited to the hotel pay for parking area. You could do a quick drop-off by parking in the Indigio or Georgian Terrace hotel registration areas but I would check with the hotel before you leave your car there to go to the Sixt counter.
If zero was an option, I would select it. My husband has had a reservation for a car for almost 2 months for a trip we planned. Had to get off work early to get here in time to pick up at the requested time only to find that once we were there, our car was not. This is a family trip and we were offered a small economy car in place of the premium that we had on reserve. All other car rental places are closed now so we are left with no options. Reserved the car on our debit card with no problem but then once we were there were told it had to be done with a credit card. Great information to know before you get there. Horrible customer service - no regard for the inconvenience it has caused for our seemingly well thought out plans for a trip.
Sixt Rent A Car is a US Car Rental based in Atlanta, Georgia. Sixt Rent A Car is located at 659 Peachtree St NE, Atlanta, GA 30308, USA.
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