We have been with System 5 system since 2009 and for the first few years things were fine and we would have suggested them. In the last 6 months the customer service has been terrible. Lack of accountability all around. Jennifer is a terribly rude person and she is the third employee that seems to not understand that this not about them and seem to be lacking greatly in professionalism. Maceo refuses to take responsibility for his employees and deflects. This is the third time we have had issues and we are currently looking for a new company. Find a different company because clearly System 5 does not value their long time customers and lacks understanding of how to provide customer service. They will not consistently handle your concerns with understanding.They are unclear how customer service works. Not sure how simple I can make it.
This is a great company. They do exactly what they promise and we have never had a problem. They deliver wonderful service and their customer service is superb. Great quality at a great price. I highly recommend this company. We have been customers for over 12 years.
On a side note, the batteries in the motion detector and driveway probe do not last long.
Wanted to add the Sky Camera, my wife loves the ability to see who rings the door bell, I called and spoke with Kathy Hagen to see if System 5 had this available. She wasn't informative at all, it was like I had to pull out of her what I needed to know. She didn't fully explain all the product features. I read the reviews prior to call actually, but wanted to try and give them a chance. Now I see why the reviews are as such!!!!
I've been a customer for over 10 years. Every time I've moved in the past, the transition has been fairly seamless. Also, customer service has always been superb until now. I moved to my new home almost a month ago and requested a transfer; STILL no installation!! Every time I call, I'm transferred to sales but no installation is scheduled. Meanwhile, my account is being debited for services I'm not even receiving. So I called again to cancel my service altogether and again transferred to sales...ridiculous!!! My next email will be to BBB!
Alarm System Nightmare - I rate them a -10. However in order to write a post, you have to rate at least 1 star!
Bad management and poor customer service, I will not refer anyone to System 5 Electronics!!
Due to the sensitivity of the glass breaks, my alarm would to go off for no reason. If it was windy or raining, you can bet the alarm was going off. I called System 5 multiple times to find out if the sensors could be adjusted. To no avail, I could not get the sensors adjusted. Finally, after the alarm went off at 11:32pm, while I was asleep, was the last straw. I called back to System 5 to speak with Mr. Brown, the owner, to find a solution. He said he would send his top technician to replace the glass breaks. Ha, that was a joke. The technician only replaced one glass break and it wasn’t either of the glass breaks that was given me problems. I called Mr. Brown back to discuss with him and he was downright rude, ugly, offensive, and lied. He even blamed me for the issues with the system, saying they inherited old parts from whoever installed some of the equipment. I explained to him that I had recently purchased the house and that was the first time he or anyone at System 5 said they didn’t install all the equipment. He continued to blame me and became irate. After going around and around with Mr. Brown, I ended the conversation and told him I wanted out of my contract. He agreed to let me out of the contract. However, that wasn’t the end. I called back to System 5 a week later to obtain my final bill only to discover the contract had not been cancelled. Per an employee, I was told that I was discussed during an office meeting and Mr. Brown decided not to cancel my contract. Again I was not notified by Mr. Brown or anyone at System 5. At this point, I have contacted my attorney to get me out of the contract with System 5.
System 5 Electronics Inc is a US Electronics Store based in Atlanta, Georgia. System 5 Electronics Inc is located at 2820 Campbellton Rd SW, Atlanta, GA 30311, USA.
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