My worst nightmare. I don't think anyone wants to read the pages I could write about my experience, but I will sum it up with the following -
Great places
So much damage and breakage and missing items!! They were "checking the warehouse for a missing 5x8 decorative rug" and calling the next day... that was on the 28th, still waiting for that phone call! Where is my 27 in MAC computer?? We have thousands of dollars worth of damage and all they can say is make a claim!!! You call yourselves professionals.. who packs metal tv brackets with a ceramic lamp shade to only have the lamp shade shattered?? Who packs Clorox wipes upside down and opened in a box of spices??? My sons basketball goal is broken, mangled by your guys! The list goes on and on! I have lots and lots of pictures of the incompetence! Don't use them! They have zero respect for your belongings!!
In short, think of it as a friend promising to be at your house at noon. They don't show, so you start calling them... nothing. You are worried sick. By at 10pm, you finally get in touch with them and they say they haven't even left the house yet. Now imagine that friend has everything you own and they are actually not just down the street, but on the other side of the county. They show up two weeks later with most of your stuff, but quite a few things are missing or damaged. Not friends anymore.
All that cost nearly 5 figures.
I've moved 18 times in my life, I know how to pack, I know how to do this, and this experience was by far the worst I've ever had. The worst part of all was no communication. Nothing to indicate my things were not on the way, NOTHING. I flew across country to meet up with the delivery crew and didn't know they weren't coming until late that afternoon after sitting in an empty house all day wondering if they were stuck in traffic and calling Atlantic over and over again until I finally found out.. Turns out, they hadn't even left Atlanta yet and no one bothered to so much as tell me.
We have had our items stored with this company over the past 5 years. We have accessed items twice over this time and found our belongings in great shape still. They were organized, helpful, and efficient. I have never seen harder working movers then they day they initially packed us up and had everything ready for us to sort at their warehouse when we came in this last time. I had two people with me the entire time to lift boxes and repack items as I needed. They made the process very quick. They are currently shipping some items overseas for us so hopefully that goes as smoothly as everything else has.
Terrible communication, Not knowing where my belongings were, Belongings shipping over a week after promised to be delivered (not just a week after they were supposed to ship, almost a week after they were supposed to have arrived at destination), Living in a hotel, which cost an absolute fortune for two weeks - especially when last minute and completely unexpectedly , Flying across country to an empty house, with no clue where everything I own was at the time, Finally getting my belongings two weeks late, having to unload half the truck myself because the crew I paid for wasn't there, Countless broken or damaged items. Furniture scratched, broken items that the movers had packed (everything I packed was fine, but the items they helped pack because of size were nearly destroyed), bikes broken, things missing, found the belongings of other people mixed up in my stuff and really hope they made their way back to the right people
Great customer service.
Atlantic Relocation Systems is a US Moving Company based in Atlanta, Georgia. Atlantic Relocation Systems is located at 1314 Chattahoochee Ave NW, Atlanta, GA 30318, USA.
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