After reading the reviews, I can only speak for my mother and my experience. I had a wonderful agent named Lilly. She was very sensitive and caring. My mother and I had such a wonderful time, we called her today to book another trip. I guess it is all in who you deal with. My experience was a Good Experience!!
We had a amazing time! We read reviews and were a little bit scare. But since I booked our trip the Customer Service was super, got to the airport and the service also was good.
We also booked the transportation with Vacation Express, got to the aiport and they were waiting for us. They gave us good information on our way to the resort. Resort was amazing! Good service and the staff is very friendly.
Look for another travel agency, unless you want to flush your money down the toilet and enjoy a ruined vacation.
We bought an excursion also and we had a great time. I will recommend to buy excursions at the resorts. I bought before thru the place website and when I asked I will have safe 35 per person. So, always check with your resort agent!
Thanks!
Vacation Express should get a negative 5 review. DO NOT use them! My friends and I experienced the worst trip to the Dominican Republic in September 2017. The hotel that Vacation Express recommended (Occidental Caribe) was terrible - rude staff, terrible accommodations in two different rooms (broken doors, stained towels, broken toilets, nasty disgusting showers). When we called Vacation Express for help, their "supervisor" was rude, condescending, and disrespectful. The representative on site lied to us. Vacation Express wanted us to pay additional money to go to a new hotel and said that we most likely would be penalized for leaving Occidental Caribe early. However, the representative on site never mentioned that to us until we had spent half a day looking for a new hotel, and then lied and said she told us that. So we would be paying double for one hotel stay. Vacation Express said that’s their policy – so beware. The “Post Travel” Dept is not helpful and Vacation Express refuses to take any responsibility or acknowledge the poor treatment we received from the reps.
My wife and I just worked with Rene at Vacation Express to handle some last-minute travel complications that arose yesterday for our honeymoon. Rene was able to rebook our entire trip with no cost to us and we aren't losing a day or a dime. He was extremely helpful and kept me up-to-date through the whole process. We're going to still be able to go on our honeymoon because of his hard work. Couldn't be happier.
Great prices, knowledgeable staff. I recommend Vacation Express to my family and friends whenever we have travel plans.
Vacation Express is a US Travel Agency based in Atlanta, Georgia. Vacation Express is located at 3500 Piedmont Rd NE #600, Atlanta, GA 30305, USA.
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