I loved this place until today. I ordered my food the person on the phone acted as if they could care less about what I was ordering, took my card number, and said see you in 45 minutes. Well over an hour and twenty minutes later I called and said hey I ordered my food and never received it. The same girl says what's your address I tell her and she says we don't have an order for that address. I say but you took my card number and said see you in 45 minutes. She repeats we don't have an order for that address. I say well I'm going to check my card tomorrow and if I have been charged I'm coming down there she said go ahead. So yeah these people shouldn't be in the business of customer service at all. BEWARE!
On the good side, it was lightning fast from the time I ordered until the time I walked out with my take out.
My husband and I have been ordering from here for years. Pagoda always has reliable fast delivery and consistently good food.
If I could give it a zero I would. We ordered Kung Pao shrimp and shrimp Lo Mein. Absolutely flavorless. No joke. Crab Ragoon was awful too.
On the bad side, the dinner was supposed to come with shrimp fried rice, and not one shrimp for pea nor carrot was found (see photo)... And the rice wasn't even fried. They basically took steamed white rice and sprayed a little soy sauce on it to look like fried rice. Lame and bland.
If I could give 0 stars and still write something, I would. This was the worst experience I have ever had with takeout/delivery. The lady that answers the phone could not be ruder if she tried. She took my order, did not seem to want to deliver to my address, then called back after I gave my information and completed to my order to let me know my card was declined. There is no way it could be declined, so I asked could I repeat the number. She very rudely told me no that I could call somewhere else. When I asked if she could read me the number, she again said no, there is no money. When I asked for her name she hung up. I am generally very patient but she was awful and screamed at me about her obvious mistake. If they didn't want to deliever to my address because it is out of their area(they have come here before) she could have just said that and not been such a hateful, rude, can't understand what I say woman.
The rest of the food was pretty standard. Probably will think twice about going there again.
Pagoda Chinese Restaurant is a US Restaurant based in Atlanta, Georgia. Pagoda Chinese Restaurant is located at 1858 Piedmont Ave NE, Atlanta, GA 30324, USA.
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