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I had a horrible experience visiting the Family Health Center in the West End. I needed to see a physician in the Adult Primary Care Clinic. The air condition wasn't working and technically the clinic should have been closed. Without the air condition working the clinic could not kill germs that live in the air, violated HIPPA, and in my opinion was allowed to do this because it is inside a black community. Some employees were rude and I waited an hour and a half in the waiting area to see a doctor. Once I went to the back I waited another hour in a hot room with no air or fan. The issue that needed to be addressed got worse due to me sitting in the heat I became annoyed and it progressed because I could hear the other patients complaint as they spoke with the physician. Their complaint, medical condition, diagnoses, and treatment. Since I have worked in the health care field I know this is a direct violation of HIPPA. They had the exam room doors open because it was so hot and I could hear everything. On top of that they put two patients in front of me that came after I did. Needless to say I left without seeing a doctor. I asked to speak with the Director but he was not there. Can you imagine the head of the company not being there when there's an issue as important as an air condition not working? However, your employees and patients are melting in your hot clinic and the Director felt it was okay to open a clinic that was not operational. I left a complaint card and no one returned my call. People this only happens in the black communities. I have visited the Family Health Center in Marietta where the patients are very diverse and there is a difference in the way you are treated. I will never go to the one in the West End again!
Formerly west end medical. Horrible! First I had to wait 12 weeks for my first prenatal visit. Then I make it to my appointment and they don't even know what I'm there for. The lady tried to see me for a pregnancy confirmation again. They couldn't find my baby's heartbeat but refused to schedule me an ultrasound. Told me I have to come back in 4 weeks to find out whether or not my baby is dead or alive! If there was an option for negative stars that's what they would have gotten.
The Family Health Center At West End is a US Health facility based in Atlanta, Georgia. The Family Health Center At West End is located at 868 York Ave SW, Atlanta, GA 30310, USA.
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