Two sofas purchased from Marty Mason Collected Home (MMCH) had structural defects, but the MMCH representative told me the store was only the middleman and had no professional or financial obligation to the customer. He refused to provide a good faith refund - even a token amount- for the defects. After three months of frustration, I was able to independently identify the manufacturer & contact a representative who told me they were also frustrated with MMCH's lack of cooperation. Mr Mason was a good designer but I will not purchase from this store again.
If you are looking for coture furniture that is custom, unique, yet the price is comparable to those large furniture warehouses like Ethan Allen or Restoration Hardware, you've come to the right place. I recently ordered two blue chairs and a grey sectional sofa from Marty Mason. All three pieces are GORGEOUS and I receive so many compliments from my guests on the design and/or fabric. The pieces are high quality, comfortable, yet affordable (wait, how can they be all 3?). If you are in the Atlanta area, stop into this place - they also have a discounted warehouse full of furniture for sale called Savvy Snoot. You can go wrong with either store. 5 stars for customer service, 5 stars for quality of furniture, 5 stars for atmosphere of shopping and 10 stars for overall satisfaction.
I will not use this showroom or recommend this showroom to any of my clients. I called in the morning to confirm that a certain piece was still available, the gentleman (Desmond) stated that it was still at the store. I told him that I would stop by at lunch that same day to purchase. I left my name so that they would know when I came in. When I went by at lunch to purchase the piece, they had sold it. The same gentleman that I spoke to on the phone stated that they had sold it and could not hold it for me. Ridiculous!!! This is even though I had called to make sure it was there and went by the store when I said that I would. Not very good business practices. If this was their store policy, he should have stated such when I was on the phone with him earlier so that I did not waste time and effort to go over there. I have a very disappointed client and I will no longer shop there.
Helpful staff
Awesome deals. We walked in with a floor plan and walked out with a vision and a plan. Kim helped us out and did such a great job. Basically like having an interior designer. A+.
Marty Mason Collected Home is a US General Contractor based in Atlanta, Georgia. Marty Mason Collected Home is located at 1080 Brady Ave NW, Atlanta, GA 30318, USA.
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